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Smartech Machinery offers a range of technical support services to ensure that our customer can effectively use and maitain their machinery. Technical help is crucial for maximizing the performance, reliability and lifespan of the equipment. Here are some common types of technical support that we provide:
1. Installation and Commissioning: We can provide on-site installation service to ensure that the machinery is set up correctly and operates efficiently. Assisting with commissioning process to verify that the machinery is running as intended and meets performance specifications.
2. Online Support: Offering a technical support mail/wechat/whatsapp that customers can call for immediate assistance with operational issues for troubleshooting;
3. Spare Parts and Accessories: Maintaining an inventory of critical spare parts to ensure quick availability and reduce downtime. Assisting customers with identifying and ordering the correct replacement parts and accessories.
4. Software and Firmware Updates: Providing support for any software or control systems integrated into the machinery, including updates and troubleshooting.5.Warranty and Service Contracts: Providing warranty support to address any defects or issues covered under the warranty terms, offering service contracts that include regular maintenance, inspections and priority support.
After-sale service is a critical component of customer satisfaction and long-term business success.Effective after-sale service ensures that customers can rely on their equippment for consistent performance. Here are the key aspects of after-sale service we offer:
1. Installation and Commissioning: if customers need help from us for installation and training on the new machines, we can send our technical person for on-site technical support;
2. Quick online response: in case customers meet some problem on machine running, we will support online meeting immediately for solving the problems;
3. Spare Parts Supply: In case there're any spare parts requested, we will prepare and send to cutomers asap.
4. Customer Feedback and Continuous Improvement: Actively seeking customer feedack to identiy areas for improvement and address any concerns. Implementing continous improvement program to enhance after-sale service quality and custom satisfaction.
Smartech Machinery provides twelve months warranty. Counting from the dete f signing of the start up certificate on the territory of the customer, whether our specialist are involved into start up activities or not.Excludes he parts that require normal maintenance and electric parts.We will soon prepare and send the machinery parts to the customer by DHL/FEDEX.
1. What's the standard delivery time of roll forming machine and vertical storage system of Smartech Machinery: Delivery time for normal roll forming machine and automatic vertical storage stacker is 2 months after we get the pre-payment; For slitting lines it will require 120days.
2. Shipping Methods, Packaging and Shipping Documentation: Normally for our machinery, we will transport by sea or by railway, for some urgent parts we will send by international courier or by air; The main machines will be nude loaded in the containers and spare parts will be put in the wooden cases while we sending our machinery; We will provide all necessary documents for custom declare and custom clearance.
3. Nearest Seaport, Airport or Railway Station to us: If the machinery is shipping by sea, normally our customer or us will book shipping case starts from Ningbo or Shanghai, China; For air transportation,it can be Hangzhou International Airport or Shanghai Pudong Airport; By railway transportation, we can start from Jinhua/Yiwu
This is our first big order, thanks for your quick help and assistance. We just finished up after your quick response on parameter setting. Thanks again.
The machine is really with good appearance, thank you so much. And we're running it easily and it works good.
The machines are still running fine though we bought in year 2010, thank you so much.
